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Service Frequent Asked Question photo and video

Photography Frequent Asked Question

What is our style?

It is a mix of:
1.- Documentary – details and storytelling
2.- Photojournalistic – impactful images
3.- Romantic Portraits – creative and breath-taking

How do I reserve photography service?

1.- Signing on-line agreement
2.- Pay a nos refundable deposit

How long in advance we need to book your services?

We get full quickly, reserve your date as son as possible.

Do you travel for destination weddings?

Yes we do, we can offer great deals.

What payment does photographer accept

1.- Zelle (US) (this I say bank service)
2.- Transfer wise App (Canada, Europe and most countries)
3.- Bank transfer/wire
4.- Cash

US currency only.

What is “B” plan If photographer can’t show up?

1.- we have 2 great quality photographers in the studio.
2.- Also we know other similar style photographers in the area that back up each other in this situation.

What If there is a gap time during wedding stages?

we work continuous time, anyway we always find a way to get the maximum of time, let’s talk!.

What if I need to cancel my event do I get a refund?

1.- We could cover the event in any other place and date, If expenses are high Client must pay.
2.- If we/you find another client interested in the same date and hire us for the same or bigger package.
3.- Deposit can’t be used for a smaller package or another smaller service
4.- Deposit for Video, Photo and other services are used to book/reserve the day(s), consequently deposits are not refundable.
5.- Deposit for video is for video only, deposit for Photo are for photo only and so on; for example: If Client cancel Video and want just photo, Video deposit can’t be use against the photo service. Reason: we pay our people by event so day reserve/Book the day as well.

Do you charge travel fees?

Expenses are usually in the package price, check your package details for more information.

Are there any hidden costs?

No, anyway clients need to arrange all necessary permits and payment fees where wedding/event-shooting will celebrate .

Can we hire extra time If we select a package and need more hours? 

Yes, or you can upgrade to the next package to save money

How many photographers/videographers will be?

It depends on the selected package, check your proposal for details.

Do we need to feed you?

– Yes, a healthy meal to be fully energized.
– We suggest you to set up a table close to the event so we can be ready in case we need to capture a moment.
-If we eat at the same time that guests, we will be ready when action starts again, please make sure we eat at the same time.

Where do I meet  the photographer the day of the wedding?

It depends how do you select our access to the property, consider this is just a sample and hotel access may be different for each hotel.

– Paying what is call an outside vendor fee, we go through employee entrance, they usually give us directions where to go.
– Paying what is call an outside vendor fee plus a day-pass, they will let us pass as guests to the front desk, you will need to provide your Room number to meet you there.
– Paying a night-stay, this is the easiest and smooth way to access the hotel, you will need to provide your Room number to meet you there.

– In any case we suggest you to provide directions to access and must include at least but not limited to: access gate, Bride and groom full name, room number, getting ready location/room number.
We recommend client to choose the best, easiest and fastest way for us to access the hotel so we can start the service on time.

Do you do video?

We collaborate with a company that has the same passion and love for documenting memories and also share similar style to provide our client the best experience, we handle all for clients to simply the hiring and delivery process.

Do you shoot Family and Bridal party formals?


Yes, this is my list, as families are different in  members quantity If you require to add more or change portraits you will need to send in advance and in writing:

– Bride and groom with both immediate family (parents, Bothers, sisters, grandparents and in-laws)
– Bride with her immediate family (same thing with groom)
– Bride with parents (same thing with groom)
– Bride with Brothers (same thing with groom)
– Bride with sister (same thing with groom)
– Bridal party group shoot
– Bride and Bridesmaids
– Groom and Groomsman

Do we get high -resolution files

Yes, JPEG format.

What size can we print the photos?

I have printed my photos up to 2 meters the longest side

Do you watermark high-resolution photos?

No.

What equipment do I use?

We use Canon brand R5, R6 and 5DIII

Do you edit the photos?

Yes, we enhance photos for a stunning, lovely and natural look of your photos.
We touch up specific photos depending on the package.
All edition and touch up is under photographer discretion and decision

Do you provide RAW files?

No.

Do we get prints or hard copies?

No, anyway you order prints to our partner laboratories in Unites States, Canada and Europe, we work seamless with highest quality on the market.

How do we see our photos?

Through a private gallery or digital download in some long videos

How do you deliver photos?

Through Digital Download, click on this link to see the guidance.

Is album included in your packages?

No, but you can order a flash mount handcraft made album, simply beautiful!

Do we select the photographies for the album?

Yes, you select photos you love most.

What is the album turnaround timeframe?

Around 20 working days after client approves album template/design

Trash The Dress Frequent asked Questions

  • Do we wear original wedding dress?

    Yes, It will look fabulous and actually will be washed in the Fresh cenote crystal clear water.

  • What could groom wear?

    1.- Linen Pants
    2.- Cotton pants
    3.- cotton shirt.

  • Should I bring my veil for the water?

    Yes, totally.

  • What time do you recommend to our portraits?

    we’d prefer to start working 10 minutes before sunrise or 3 hours before sunset.

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